A caregiver brings her child to the clinic because he has a fever. A frontline worker (FLW) asks about the child’s vaccination status while the mother insists that her son needs to be seen by a doctor. The FLW’s insistence on talking to the caregiver about vaccination leads the caregiver to become upset.
Upon hearing this, another FLW apologizes for her colleague’s behavior and quickly arranges for the child to be checked. The child is taken to the doctor and it is found that the child has a mild viral fever and will recover soon.
After the checkup, one of the FLWs asks the caregiver if she has time to talk about immunization. The caregiver is in a hurry so they schedule a home visit for the next day.
When the FLWs go for the home visit, the mother-in-law is initially rude to them and asks them to leave but then the caregiver intervenes and invites the FLWs in. As the FLWs find out more about why the child has missed some of his vaccination doses, the caregiver is more open to talking about the challenges she has faced. Using good IPC skills, the FLWs are able to address the concerns of the caregiver and her mother-in-law. By the end of the visit, the FLWs are able to revise the child’s immunization schedule and the caregiver agrees to come for the next vaccination day.
As the FLWs leave the house, the FLW who first greeted the caregiver admits that she is impressed with how expressing empathy and practicing affective counseling can improve the interactions with caregivers, and she commits to improving her IPC skills.